Last updated: 15 August 2026<\/strong><\/p>\n The International Solar Cleaning Academy (\u201cISCA\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d) respects your privacy and is committed to protecting the personal information we collect and use.<\/p>\n This Privacy Policy explains how we collect, use, store and share personal information when you visit the ISCA website, create an account, become a member, purchase training, undertake certification, register for an event, communicate with us, subscribe to communications or otherwise interact with ISCA.<\/p>\n The International Solar Cleaning Academy (ISCA) provides professional training, certification, technical standards, education, industry research, events and membership services for the solar panel cleaning industry.<\/p>\n Website:<\/strong> theisca.org For data protection purposes, ISCA is responsible for determining how and why personal information is processed in connection with the services described in this Privacy Policy, unless stated otherwise.<\/p>\n Depending on how you interact with ISCA, we may collect information including:<\/p>\n We do not ordinarily receive or retain complete payment card details. Payments may be processed by third-party payment providers, which process payment information according to their own privacy and security practices.<\/p>\n We may use personal information to:<\/p>\n We use account and membership information to create and administer accounts, provide membership benefits, manage subscriptions and renewals, communicate important membership information and provide access to restricted member content.<\/p>\n Where appropriate, this processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.<\/p>\n We process information to administer training courses, assessments, certificates, professional qualifications and company accreditation programs.<\/p>\n We may retain appropriate certification and training records where necessary to verify qualifications, maintain professional standards and respond to legitimate verification requests.<\/p>\n We use personal information to process purchases, subscriptions, registrations and other transactions, provide invoices and receipts, prevent fraud and maintain appropriate financial records.<\/p>\n This information may be processed because it is necessary to perform a contract with you and\/or to comply with our legal and accounting obligations.<\/p>\n Where you register for an ISCA event, training session, convention, awards program or other activity, we use your information to administer your registration, provide event information, communicate important changes and deliver the services associated with your registration.<\/p>\n We use your information to respond to questions, enquiries, requests and complaints and to provide administrative or technical support.<\/p>\n We may process technical information to operate, maintain and secure our website, prevent misuse, diagnose technical problems, detect fraud and protect ISCA, our users and our systems.<\/p>\n We generally rely on our legitimate interests in operating and protecting our organisation and services for these purposes.<\/p>\n We may use appropriate website, membership, training and communications data to understand how people use our services, identify areas for improvement and develop new services and resources.<\/p>\n Where cookies or similar technologies require consent, we will seek that consent before using them.<\/p>\n We may send administrative, transactional or service communications relating to your membership, account, purchases, training, certification or event registration.<\/p>\n These communications are separate from optional promotional marketing and may still be sent where necessary to provide a service you have requested.<\/p>\n We may send information about:<\/p>\n We will only send electronic marketing where we have an appropriate lawful basis and where applicable electronic marketing rules permit us to do so.<\/p>\n Where consent is required, we will seek consent. In circumstances where applicable law permits us to communicate with existing customers or members without separate prior consent, we may rely on another lawful basis such as legitimate interests.<\/p>\n Every marketing email will provide an appropriate method of unsubscribing or changing marketing preferences.<\/p>\n You may opt out of marketing communications at any time.<\/p>\n Opting out of marketing does not prevent us from sending essential administrative, transactional, membership, certification or service-related communications.<\/p>\n Our website may use cookies and similar technologies to:<\/p>\n Some cookies are necessary for the website to operate. Other cookies, including certain analytics, advertising or tracking technologies, may require your permission before they are used.<\/p>\n Where required by applicable law, non-essential cookies will not be placed until appropriate consent has been obtained.<\/p>\n You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.<\/p>\n If you register for an account, we store personal information associated with your profile and account.<\/p>\n Users may be able to view or update certain account information through their account area. Website administrators may also access and update account information where necessary to administer the website, memberships, training or related services.<\/p>\n Account activity and records may be retained after an account becomes inactive where there is a legitimate business, certification, contractual or legal reason to retain them.<\/p>\n If comments are enabled and you leave a comment on the website, we may collect the information entered in the comment form together with technical information such as your IP address and browser user-agent information for security and spam-prevention purposes.<\/p>\n An anonymised value derived from your email address may be provided to services such as Gravatar where that functionality is enabled.<\/p>\n Approved comments may remain publicly visible with the name or profile information associated with the comment.<\/p>\n If the website allows you to upload images or other media, you should avoid uploading images containing embedded location information unless you intend that information to be available.<\/p>\n In some circumstances, visitors may be able to download publicly available images and extract metadata contained within those files.<\/p>\n Our website may contain videos, maps, social media posts, forms, images, articles or other content embedded from third-party websites.<\/p>\n Interacting with embedded content may allow the third-party provider to collect information about your interaction in much the same way as if you visited that third party directly.<\/p>\n We may also provide links to external websites and social media services. Their processing of personal information is governed by their own privacy practices, not this Privacy Policy.<\/p>\n We do not sell personal information.<\/p>\n We may share appropriate information with trusted service providers where necessary to operate ISCA and deliver our services.<\/p>\n These may include providers involved in:<\/p>\n Our current technology environment may include services such as WordPress, MemberPress, LearnDash, WooCommerce, Hostinger and Hostinger Reach, together with payment, event-ticketing and other technology providers used in connection with particular transactions or services.<\/p>\n We may also disclose information:<\/p>\n Service providers are only permitted to process personal information for appropriate purposes connected with the services they provide to us and subject to applicable data-protection requirements.<\/p>\n ISCA operates internationally and some of our members, customers, service providers and technology systems may be located outside the United Kingdom.<\/p>\n As a result, personal information may sometimes be processed in countries other than the country in which it was originally collected.<\/p>\n Where applicable law requires safeguards for an international transfer of personal information, we will use an appropriate lawful transfer mechanism or other permitted safeguard.<\/p>\n We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, regulatory, contractual, accounting, professional or administrative purposes.<\/p>\n Retention periods therefore vary according to the type of information.<\/p>\n For example:<\/p>\n We periodically review the information we hold and delete or anonymise information when there is no longer a legitimate reason to retain it.<\/p>\n Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.<\/p>\n These may include the right to:<\/p>\n These rights are not absolute and may depend on the circumstances and the applicable law.<\/p>\n To exercise a privacy right, contact us at info@theisca.org<\/strong><\/a>.<\/p>\n We may need to verify your identity before completing certain requests.<\/p>\n You have the right to object to the use of your personal information for direct marketing at any time.<\/strong><\/p>\n1. Who We Are<\/h2>\n
Email:<\/strong> info@theisca.org<\/a>
Business address:<\/strong> 15 Bridge Road, Wellington, Telford, TF1 1EB, United Kingdom<\/p>\n2. Information We Collect<\/h2>\n
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3. How We Use Personal Information<\/h2>\n
Provide Membership and Account Services<\/h3>\n
Provide Training, Certification and Accreditation<\/h3>\n
Process Purchases and Payments<\/h3>\n
Administer Events and Conventions<\/h3>\n
Provide Customer and Member Support<\/h3>\n
Operate and Secure Our Website<\/h3>\n
Improve Our Services<\/h3>\n
Communicate With Our Community<\/h3>\n
Marketing and Industry Communications<\/h3>\n
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4. Cookies and Similar Technologies<\/h2>\n
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5. Website Accounts<\/h2>\n
6. Comments<\/h2>\n
7. Media<\/h2>\n
8. Embedded Content and Social Media<\/h2>\n
9. Who We Share Personal Information With<\/h2>\n
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10. International Data Transfers<\/h2>\n
11. How Long We Keep Information<\/h2>\n
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12. Your Privacy Rights<\/h2>\n
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13. Your Right to Object to Direct Marketing<\/h2>\n